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Shipping policy

Who We Are

Maedens ("we," "us," or "our") operates the website Maedens (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders. No additional charges or custom fees. 

Shipping Range

  • Delivery Area: We currently ship within the  United Kingdom.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 17:00 pm (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

    Address: Mast 9, Huissen, Gelderland, 6852 CE, Netherlands

    Email: support@maedens.com

    Phone: +447426799232

    Contact: Contact

    Customer service available: Monday to Friday 09:00 am - 17:00 pm (GMT)