Shipping policy

Who We Are

Maedens ("we," "us," or "our") operates the website Maedens (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders. No additional charges or custom fees. 
  

Shipping Range

• Delivery Area: We currently ship within the  United Kingdom.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  
• Cut-off Time: Orders placed before 17:00 pm (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
  
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us: