Shipping policy
Who We Are
Maedens ("we," "us," or "our") operates the website Maedens (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders. No additional charges or custom fees.
Shipping Range
- Delivery Area: We currently ship within the United Kingdom.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 17:00 pm (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Address: Mast 9, Huissen, Gelderland, 6852 CE, Netherlands
Email: support@maedens.com
Phone: +447426799232
Contact: Contact
Customer service available: Monday to Friday 09:00 am - 17:00 pm (GMT)