Frequently Asked Questions
Shipping Information
Where does Maedens ship to?
Maedens currently ships exclusively to the United Kingdom.
Are there any shipping costs?
No, we offer free shipping with no hidden fees on all orders.
How long does it take to process my order?
Orders are processed within 1-2 business days (Monday to Friday).
What is the expected delivery time for my order?
The estimated delivery time is 5-7 business days, depending on your location, with shipments made Monday to Friday.
What is the order cutoff time?
Orders placed by 22:00 GMT (London) will be processed on the same day. Any orders placed after this time will be processed the next business day.
How can I track my order?
Once your order is dispatched, a tracking number will be sent to your email. You can track your order through the carrier’s website (DHL, UPS) or directly via our tracking portal on the our website.
Order Management
Can I change or cancel my order?
Yes, you can modify or cancel your order by contacting customer service as soon as possible. Orders placed on weekends will be processed on the next business day, so be sure to contact us promptly.
Returns and Refunds
How can I initiate a return?
To initiate a return, please email support@maedens.com with your order number and the reason for return. Our customer service team will guide you through the return process.
Who pays for return shipping?
Unless the item is defective or the wrong item was sent, the customer is responsible for return shipping costs.
How long do I have to return an item?
You have 30 days from the date of delivery to return your item for a refund or exchange.
How long does it take to receive a refund?
Refunds are processed within 10 business days after we have received and inspected the returned item.
What if I receive a damaged item?
If your item arrives damaged, please contact us immediately with a description and photos of the damage. Do not open any sealed products. We will arrange a return, replacement, or refund at no additional cost to you.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact us right away. We will arrange for a return and send you the correct product at no additional cost.
What happens if my refund is delayed?
If you have not received your refund after 10 business days, please check with your bank or payment provider. If the refund has not been recorded, please contact support@maedens.com for further assistance.
Payment Information
What payment methods does Maedens accept?
Maedens accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
Contact Information
Company Name:
Sewly
Address:
Mast 9, Huissen, Gelderland, 6852 CE, Netherlands
Email Address:
support@maedens.com
Contact Form:
Contact Form